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FAQ
Placing an Order
Do I have to pay any additional taxes or import duties?
No, all prices shown on our site are final. They are all-inclusive, covering any applicable taxes and import duties, so you won't face any surprise charges at checkout or upon delivery.
No, all prices shown on our site are final. They are all-inclusive, covering any applicable taxes and import duties, so you won't face any surprise charges at checkout or upon delivery.
What payment options do you accept?
We offer a variety of secure payment options, including major Credit Cards (Visa, Mastercard), Wise, and Bank Transfers.
We offer a variety of secure payment options, including major Credit Cards (Visa, Mastercard), Wise, and Bank Transfers.
Do you offer international shipping?
Yes, we deliver worldwide! To get your order to you faster, we ship from our network of regional warehouses closest to your destination.
Yes, we deliver worldwide! To get your order to you faster, we ship from our network of regional warehouses closest to your destination.
Can I pay for my order over the phone?
To ensure the highest security for your financial information, we do not accept telephone payments. All transactions must be completed securely through our website's checkout system.
To ensure the highest security for your financial information, we do not accept telephone payments. All transactions must be completed securely through our website's checkout system.
Is shopping on your website secure?
Yes. Our site is secured with SSL encryption and adheres to strict PCI-DSS compliance standards, ensuring your personal and payment information is always protected.
Yes. Our site is secured with SSL encryption and adheres to strict PCI-DSS compliance standards, ensuring your personal and payment information is always protected.
What should I do if my credit card payment fails?
First, double-check that all card details are correct and that your bank authorizes international online transactions. If the problem continues, please try an alternative payment method or contact your bank directly. Our support team is also ready to help if needed.
First, double-check that all card details are correct and that your bank authorizes international online transactions. If the problem continues, please try an alternative payment method or contact your bank directly. Our support team is also ready to help if needed.
My order didn't go through, but my card was charged. What happens now?
This is usually a temporary authorization hold, which your bank should release within 3-10 business days. If the order was not confirmed, you will not be permanently charged. If the funds are fully deducted, please contact us with your details for an immediate investigation.
This is usually a temporary authorization hold, which your bank should release within 3-10 business days. If the order was not confirmed, you will not be permanently charged. If the funds are fully deducted, please contact us with your details for an immediate investigation.
How can I order if I'm having trouble with the online checkout?
Please reach out to our Customer Support via email or live chat. We can help troubleshoot the issue or, where available, provide a secure direct payment link to complete your purchase.
Please reach out to our Customer Support via email or live chat. We can help troubleshoot the issue or, where available, provide a secure direct payment link to complete your purchase.
Processing & Shipping
Are all jerseys, especially popular teams, in stock?
The majority of our items are ready to ship. During major tournaments, high-demand jerseys may sell out quickly. You can see the current stock status on each product page.
The majority of our items are ready to ship. During major tournaments, high-demand jerseys may sell out quickly. You can see the current stock status on each product page.
Can I change my order after paying?
We can only modify an order if it hasn't started the packing process. Please contact us immediately, and we'll try our best to accommodate your request.
We can only modify an order if it hasn't started the packing process. Please contact us immediately, and we'll try our best to accommodate your request.
Can I cancel my order after placing it?
Yes, cancellations are accepted if requested within 1 hour of purchase, provided your order has not yet been processed for shipment.
Yes, cancellations are accepted if requested within 1 hour of purchase, provided your order has not yet been processed for shipment.
How do I cancel my order?
To cancel, please contact our Customer Support team right away via email or your account dashboard, providing your order number. We will confirm the cancellation if possible and process it promptly.
To cancel, please contact our Customer Support team right away via email or your account dashboard, providing your order number. We will confirm the cancellation if possible and process it promptly.
What are your shipping methods and delivery times to Europe?
We use reliable, trackable shipping from within the EU. Delivery within Europe typically takes 7-10 business days. Worldwide delivery generally takes between 7 to 20 business days, depending on the destination.
We use reliable, trackable shipping from within the EU. Delivery within Europe typically takes 7-10 business days. Worldwide delivery generally takes between 7 to 20 business days, depending on the destination.
How can I track my order?
As soon as your order is dispatched, we will send you a confirmation email containing your tracking number. You can use this number to follow your package's journey on the carrier's website or in your account.
As soon as your order is dispatched, we will send you a confirmation email containing your tracking number. You can use this number to follow your package's journey on the carrier's website or in your account.
What if my package hasn't arrived within the estimated timeframe?
First, please check your tracking link for the latest updates. If there has been no movement or the delay is significant, contact our support team with your order number, and we will open an inquiry with the shipping carrier.
First, please check your tracking link for the latest updates. If there has been no movement or the delay is significant, contact our support team with your order number, and we will open an inquiry with the shipping carrier.
Returns & Support
What is your return policy?
We offer a 14-day return window from the delivery date for items in new, unworn condition with all original tags attached. Customized or special-order items are generally non-returnable unless they are defective.
We offer a 14-day return window from the delivery date for items in new, unworn condition with all original tags attached. Customized or special-order items are generally non-returnable unless they are defective.
How long do exchanges or refunds take?
Once we receive your returned item, processing takes 3-5 business days. Refunds are then issued to your original payment method. The time it takes for the refund to appear in your account depends on your bank or payment provider.
Once we receive your returned item, processing takes 3-5 business days. Refunds are then issued to your original payment method. The time it takes for the refund to appear in your account depends on your bank or payment provider.
Are there any fees for returns or exchanges?
The customer is responsible for the return shipping cost, unless the item received was faulty or incorrect. We do not charge any extra restocking or processing fees for approved returns.
The customer is responsible for the return shipping cost, unless the item received was faulty or incorrect. We do not charge any extra restocking or processing fees for approved returns.
The JerseyFever Team
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